May’s Discussion Forum Hot Topic: Account Review Process

As mentioned in my previous blogpost, every month I will be highlighting a popular topic from the Google Grants discussion forum and clarify the concerns on this blog for the wider audience.

This month, a popular topic in the forum has been the Account Review process. For background, after a non-profit’s application has been screened and accepted, an email invitation is sent with instructions on how to build a Google Grants AdWords account and submit it via webform when it is completed. AdWords specialists then review the account to ensure that it is set-up for success and activation. This entire process is the Account Review process.

In the discussion forum, there have been a few posts regarding the timing of the Account Review process, and about making corrections to the AdWords account based on feedback from the AdWords specialists.

Account review timing and status updates
As mentioned in the Google Grants Help Center, on average, accounts will be reviewed within 3 weeks of submission. However, since account review submission volume can fluctuate, it could take up to 30 days to be notified of the status.

If it has been more than 6 weeks since your account has been submitted, you can contact our team via our webform to find out the status.

Correcting errors from the account review
A few grantees have started discussions in the forum wanting clarification on how to submit corrections for review and how to address corrections that are required for activation, but have been submitted correctly.

If you received an email from our team requiring that you correct errors in your account, you need to make the adjustments, and then reply back to the email you received to notify your reviewer. This email will go directly back to the specialist working on your account, and he/she will re-review and activate if all changes have been made. Please make sure to include your ten-digit customer ID in your email, as it will speed up the re-review process.

There could be an instance where your account was inaccurately flagged for review for a specific category. If this is the case, please quickly double check your account for this requirement. If it does not need to be fixed, just reply back to the email and mention this potential error to the reviewer. Since the review process is manual, errors can happen. We will do our best to rectify the error and activate the accounts in a timely manner.

We thank you all for your patience and hard work when building, submitting, and updating your AdWords accounts. And please keep the discussions coming!

Posted by AnnMarie Hill, The Google Grants Team